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The project was designed to provide a local-first platform for device repairs, tech support, and coaching, with a focus on convenience through home pickup and drop-off scheduling. Customers could easily book repair services for phones and laptops, while real-time service tracking ensured transparency and trust throughout the process.
To further enhance engagement, the platform featured customer testimonials to build credibility and integrated secure Stripe payments for seamless transactions. Together, these features created a reliable and user-friendly solution that simplified tech support while strengthening customer confidence in local repair services.
The client required detailed tracking of service bookings across categories such as repairs and coaching, along with monitoring the average repair turnaround time to ensure efficiency. They also focused on measuring customer satisfaction ratings to maintain service quality, while the repeat booking ratio was identified as a key metric for building long-term customer loyalty.
We developed a local-first digital platform that streamlined device repairs, tech support, and coaching services while prioritizing customer convenience. The system allowed users to easily book phone and laptop repairs, schedule home pickup and drop-off, and track services in real time. By integrating customer testimonials and secure Stripe payments, the platform built trust and provided a seamless end-to-end experience for clients seeking reliable tech support.
To address client requirements, we implemented courier API integration for smooth logistics, CRM for customer data management, and marketing automation to support upselling and engagement. Service booking data was organized by category, enabling clear tracking of performance metrics such as repair turnaround time, satisfaction ratings, and repeat booking ratios. This holistic solution not only improved operational efficiency but also enhanced customer loyalty, driving sustainable business growth for the client.
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