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The project delivered a seamless food ordering system designed to cover dine-in, pickup, and delivery options, offering customers flexibility and convenience. It also focused on building customer loyalty by integrating offers and reward programs that encourage repeat orders and long-term retention.
Key features include an interactive menu with upselling options, delivery zone management for efficient service, and direct ordering discounts to drive customer preference. Real-time order status tracking keeps users informed, while Stripe payment integration ensures secure and hassle-free transactions.
The client required consistent growth in daily and weekly order volumes to demonstrate stronger adoption of the platform. They also focused on increasing the average order value through effective upselling and promotions, optimizing customer acquisition costs relative to higher retention rates, and improving delivery time efficiency to ensure a smoother and more reliable customer experience.
We delivered a comprehensive food ordering solution that unified dine-in, pickup, and delivery services into one seamless platform. The system was designed to enhance customer convenience through interactive menus, real-time order tracking, and secure Stripe payment integration. To encourage loyalty and repeat purchases, it also included direct ordering discounts, promotional offers, and reward programs that keep customers engaged over time.
On the operational side, POS integration with a Kitchen Display System (KDS) streamlined in-store order management, while UberEats and Doordash integrations expanded delivery through hybrid channels. Automated SMS and email notifications kept customers updated at every step, ensuring transparency and trust. This complete ecosystem not only increased order volumes and average spend but also improved delivery efficiency, reduced acquisition costs, and strengthened customer retention.
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